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macpaw customer service

Hopefully, this day will never come but if you need to cancel your subscription for CleanMyMac X, just click Cancel Subscription on the Subscription Manager page. In this case, CleanMyMac X continues providing all of its features and updates till the end of the current subscription period (the one you’ve already paid for). By the way, if you need more licenses at a special discount, look here.

If there is one thing I would appreciate in the near future, it would be more in-depth yet straightforward explanations of what specific technical terms mean. Admittedly, I was afraid to delete some things because they were not explained well. In my mind, I was thinking, “oooh, what does this mean? What happens if I delete it, and I should not have?” Overall, I would recommend it. I am a CleanMyMac customer and had occasion to email a question. Admittedly, I must have asked the question during normal working hours, but I am very pleased. MacPaw is a well-regarded software development company specializing in creating applications for macOS and iOS platforms.

  • We also ensure all reviews are published without moderation.
  • For $9.99/month you get 230+ tools for any task.
  • I know if I have any problems in the future, there is team of professionals that will help me.Thank you, thank you, thank you.
  • They checked in by email several times to make sure billing issue was resolved.

Once this information has been verified you’ll be able to claim up to 30% off your purchase from MacPaw. CleanMyMac X has all the tools you need to take care of your Mac. Free up gigabytes of space, speed up your Mac, protect it from malware — all it takes is a click. I tend to take decent care of my Mac, so it wasn’t slow to begin with. “Shredder” completely removes any data you deem unwanted, leaving no traces behind.

I wish it worked like Carbonite and would clean it up on a monthly basis. It might do that for a bigger price, not sure. Also, when I tried to cancel it, the instructions were not accurate, so I had to try several times, and finally reached out to customer service. It wasn’t easy to do, which initially gave me a bad taste in my mouth regarding the overall company. But, within hours your Customer Service person took care of it.

It was a Bank holiday weekend but their responses were almost immediate. Somehow I’ve managed to end up with a number of licenses to cover 3 devices. The lady I dealt with (Sophia) sorted everything out very quickly and efficiently.

CleanMyMac X is far on the other end of the spectrum. CleanMyMac X was honored with the iF Design Award 2020, one of the world’s most celebrated and valued design competitions. CleanMyMac X was selected among thousands of other products in the category Communication Design.

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Swiftly sorted the problem in double quick time. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.

The Gemini 2 & CleanMyMac s/w utilities are fast, easy to use and extremely useful in helping me keeping my Mac operate efficiently. The customer support provides prompt responses that address my question. We know how valuable your time is, which is why we prioritize quick and efficient responses.

You can then completely remove these apps or leftovers from one tab to reclaim your disk space. “System Junk” aims to speed up your Mac by removing temporary files (user cache files, system log Chat GPT files, etc.) and resolving bugs that slow it down. As with most other processes on CleanMyMac X, you just click Scan, Review Details if you want to, then select Clean to free up disk space.

The app will see what it can do to clean up your disk space, protect your Mac from any potential threats it’s facing, and speed up its performance. You can foun additiona information about ai customer service and artificial intelligence and NLP. Variety of tools for freeing storage, RAM memory, malware detecting and gives you and overview on how much energy your computer is consuming. It just takes a few minutes for the system to work after running the scan.

Over the years, MacPaw has received numerous awards and recognitions for our innovative products and exceptional customer service. These accolades are a testament to our commitment to excellence and our dedication to providing the best possible experience for our users. At MacPaw, our mission is to transform the way people interact with technology.

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Email query responded to promptly, with clear instructions and an invitation to continue seeking help until the issue was resolved. Had to make an email change and emailed MacPaw. When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order. Scroll down to the bottom of the MacPaw store page and find the section labeled “Already have a coupon code”. MacPaw is well known for having a Black Friday sale during the annual event,  and 2023 is no expection.

Our office operations and product development processes are designed to minimize environmental impact, ensuring a better future for our planet. We foster a sense macpaw customer service of community among our users and employees, encouraging collaboration and mutual support. Most of the common questions our users ask are answered here.

CleanMyMac X can help you update your macOS version and applications, clear RAM, remove pesky apps that try to stay open in background processes, and much more all from one UI. If you’re not sure what you should start with, consult the Assistant in the top-right corner for suggestions. They swiftly addressed my inquiries the very hour I reached out via email. Their prompt replies, on point communication, and effective resolution to my concerns left me thoroughly really impressed. Massive thanks to the team for delivering a great customer care experiences I’ve had in a while.

Just click Reset Activations in the Device Management block and be free to use your subscription license on another Mac. Note that you can reset your license activation right in the CleanMyMac application. This means that we offer our codes without charging any fees.

So, I would definitely use the product again. At MacPaw, we pride ourselves on our team of highly trained professionals who possess deep knowledge of our products and services. Our support staff are experts in their fields, ready to provide you with precise, effective solutions to any issues you might encounter. This expertise ensures that your problems are resolved swiftly and correctly, minimizing any disruption to your workflow.

Excellent product

First of all I think the product (Clean My Mac X) is excellent, I have used Clean my Mac since it was released and will continue to do so. Whenever I have had a problem (of my own making) the staff team have always responded quickly and resolved the issue. Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket – you’ll simply pay the final order total once your discount has been applied.

My support question was received and addressed very quickly. The team was very friendly and professional. I had a problem whereby I’d bought the web version of clean my Mac and I’d installed the Mac App Store version. Emailed the support and the responses were ace!

macpaw customer service

I tried multiple times and the results were the same each time. I sincerely apologize for any possible frustration. You should have received an email from Trustpilot requesting more details about your issue.

Does MacPaw offer Black Friday deals?

We are dedicated to providing innovative solutions that simplify and enhance user experiences. Our vision is to be the leading provider of software that makes every device run smoothly, securely, and efficiently. Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted.

Here you can find out the status of your subscription, update payment method, or cancel your subscription. You can download older versions that are no longer updated or https://chat.openai.com/ supported. The help desk was really helpfull and solved my problem ASAP. Even reimbursed me so that I could make a better deal purchasing a second Clean my Mac license.

macpaw customer service

This is a straightforward, handy tool for making sure you free up as much disk space as possible when deleting large applications or folders. “Updater” checks for any version mismatches between applications on your local machine and the latest edition on the App Store. If anything is out of date, you can update it here. “Uninstaller” breaks down all of the apps on your Mac by how much you use them, what platform they come from (App Store, Steam, etc.), and which vendor distributes them. It also shows “leftovers,” which are file remnants from apps you’ve previously uninstalled.

Suggested companies are based on people’s browsing tendencies. I used Mac for 30 years plus and I would not be without clean My mac X. MacPaw service team are very helpful and respond super quick. I had a billing query that was addressed quickly and professionally. The lead time from my original email and the subsequent responses was much faster than I expected.

You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes. Although the MacPaw brand name suggests it might offer Mac-centric products, the company also has products that support Windows users. It’s quick and easy to cross-check product compatibility with your preferred operating system on the MacPaw website. Alternatively, contact MacPaw directly to double-check prior to purchasing as it will not issue a refund for any product purchased that does not support your operating system. They checked in by email several times to make sure billing issue was resolved.

We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. CMMac worked out a problem on my device that meant its retirement.

Some CleanMyMacX operations require you to grant full disk access to the app (this is optional). You can do so by clicking Grant Access and following the on-screen instructions. You’re all set up and ready to spruce up your Mac. Similar “cleanup” apps tend to veer off into complicated and shady software practices, failing to inform you of what they’re doing to your personal computer.

If you’re looking to save on that essential bit of maintenance software, check out our selection of MacPaw coupon codes to help you save on your order. Please be aware, there are two versions of this application.I downloaded CleanMyMac X (CMMX) from the Apple App Store (AAS) and unlocked all the tools for a one time price. After one year of use CMMX found malware on my MacBook Pro, called AdLoad.When I tried to use the malware removal tool in CMMX, it didn’t work. The developer, MacPaw, said that some malware cannot be removed using the AAS version. Apple has restrictions that preclude MacPaw from offering the full version of their malware removal tool.

The support team was fantastic transferring their license to my new device. Had I had CMMac sometime before I may have saved the old. Over the years I’ve had a few issues with their sales and activation processes , but responses by their support team were always efficient, polite, and most importantly, effective in solving the problem. I have used CleanMyMac X for a few years now. It’s a superb app that has helped me keep things running smoothly and clear space.

Thank you for providing such helpful and informative service. Caring support team but does not offer phone support, only thought text. Some issues cannot be express via texting which makes it difficult to resolve the problem. The Safety Database that’s built into CleanMyMac X tells junk from important files. It knows the ways of your macOS and never deletes anything without asking. The CleanMyMac X’s smart Assistant will guide you through regular disk cleanups, even showing you what else is there to clean.

Best multi-system monitoring and care program made for Mac out there! Kept two Macbooks and their owner happy and worry-free for the last 5 yrs and hasn’t disappointed once so far. Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams.

This year, we’re seeing up to 30% off selected products for the seasonal sale, with discounts expected to last until Cyber Monday. Be sure to keep an eye on this page for the latest MacPaw Black Friday deals, which we’ll be adding as we find them. My MacBook Pro 2016 uses a 500GB Hard Drive (HDD). HDDs aren’t exactly the fastest by data read/write standards.

Go on reading this article if you own a license activation number. Otherwise, switch to this page to learn more about MacPaw Account. Select one of our MacPaw coupons you’d like to use, click “Get Code” to reveal it, and copy it for later. Thanks to Bassam for his personal attention and patience to resolve a subscription issue for two Mac OSX computers.

Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week. CleanMyMac X chases junk in all corners of your macOS.

Please don’t hesitate to reach out to us for help via Despite the name orienting toward Mac users, MacPaw offers products that support Windows users, too. You can verify what operating system each product is for on the MacPaw website. If you aren’t sure, contact MacPaw directly for clarification before you purchase a product. MacPaw will not issue a refund if the product you purchased does not support your operating system. Use these 6 MacPaw coupon codes to save on maintenance software and applications.

You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area. Yes, there is a student discount option available and it is easy to use. Simply enter your student .EDU email address in order to confirm your student status.

MacPaw – page 2 – Cult of Mac

MacPaw – page 2.

Posted: Fri, 23 Aug 2024 11:13:58 GMT [source]

No surprisingly, they will not accept any refund if any purchase is deemed to have been made fraudulently. As a positive, MacPaw allows users to try their products before they commit to purchasing them, allowing you to explore the features of a demo version beforehand. “Smart Scan” is your one-click clean-up tool. Click Scan and let CleanMyMac X work its magic.

“Optimization” monitors the applications that run on startup, helping you disable any that have become particularly bothersome. It also aggregates apps that consume vast amounts of processing power, known as “Heavy Consumers.” If any apps are significantly slowing your Mac down, they’ll show up here. “Trash Bins” empties out the files you’ve moved to various trash bins but haven’t cleared yet.

It’s a place where users can collaborate and help each other overcome any challenges they may face. MacPaw was founded with the belief that technology should serve its users seamlessly. Our journey began with the creation of CleanMyMac, a software that quickly gained popularity for its ability to clean and optimize Mac computers.

macpaw customer service

We create software that empowers people and makes their lives a little easier. Oh, and we have fun while doing what we love. Really quick and simple answers let me found a way to solve my problem wiht double ordered MacPaw CleanMyMac X subscription payment. First class service reassuring me that my e mail address hasn’t been compromised and it was safe to restart financial transactions.

We understand that every customer is unique, and so are their needs. That�s why we offer personalized support tailored to your specific situation. Our team takes the time to understand your individual requirements and provides solutions that are customized to fit your context, ensuring you get the most relevant and effective assistance possible.

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